Customer service

Do you have a question about our bouquets or service? Our customer service team can help you! You can call, chat or email us! 

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Contact

Do you have any questions about the delivery or ordering of flowers? We have listed the most frequently asked questions for you. If your question is not listed, please contact Customer Service. We will be happy to help you!

Please contact us:

  • Mail to [email protected]. In case of a complaint, please send us pictures of the bouquet
  • Call +31 (0)318- 588 100 (no extra charge). Available: Monday to Friday from 08h30 to 17h00 and Saturday: from 08h30 to 12h30
  • Chat via the chat window on the bottom left (response during opening hours)
  • For WhatsApp — via the chat window and then press the green button: start a WhatsApp conversation (response during opening hours)
  • Contact form

Complaints

If you have a complaint about our products or our service, you can contact us via the contact form. You will not receive an acknowledgment of receipt from your complaint, but we will respond within 14 days. If you do not agree with the solution or do we not come together? Then you can submit the complaint to the Thuiswinkel Disputes Committee via www.sgc.nl or submit it to the European ODR Platform at: http://ec.europa.eu/consumers/odr/.

Frequently Asked Questions
Do you have questions about delivery or ordering flowers? We are happy to help you. We have listed the frequently asked questions for you. You may also always call our customer service. 

About us

Making people feel good; that has been our passion for over 95 years. In 1921, Fleurop was established in the Netherlands and has been dedicated to delivering flowers throughout the country since then, and worldwide as well as of 1946. This was the start of the current network of 1,100 specialised florists throughout the Netherlands. Our worldwide network even consists of approximately 40,000 florists.